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To the customer service of a organization can make use of a ticket system. Herein are all the questions that come in, and the corresponding responses from the customer service saved.

osTicket is a ticket system that you can free install it on your own server.

osTicket is an open source ticket system for use within organisations. The project describes itself as an interesting alternative for expensive or complex ticketing card infrastructures.

Questions that come in via different channels of communication can be centrally in this system are stored. Receive e-mail and filled out web forms automatically in osTicket be posted and telephone requests for help by the call centre to be added manually.

osTicket has the following characteristics:

  • free ticket system,
  • open source,
  • all the questions that come in via e-mail, telephone and web forms central merge, and handle,
  • automatic response to send when a ticket is opened,
  • internal notes for employees, add to tickets,
  • updates a ticket and send via e-mail,
  • standard replies to send to frequently asked questions,
  • tickets and assign to specific employees,
  • people who contact us need not to first register,
  • all incoming questions will be archived.

osTicket screenshots



You can free download osTicket and safe install the latest trial or new full version for Windows 10 (x32, 64 bit) from the official site. - Overview features and capabilities software, apps for Windows 10
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